Shipping policy

At The Hiza, we ensure a smooth and reliable shopping experience. Please read our shipping policy carefully before placing an order.

1. Order Processing

All orders are processed within 1-2 business days after confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.

2. Shipping Time & Delivery

Major Cities: 3-5 business days
Other Areas: 5-7 business days
Unexpected delays due to courier service issues, weather conditions, or public holidays may affect delivery times.

3. Shipping Charges

Standard shipping charges apply and are calculated at checkout.
We offer free shipping on orders above 5,000 PKR.
In case of exchange, return, or replacement, delivery charges will be borne by the customer.

4. Order Tracking

Once your order is shipped, you will receive a tracking number via email or WhatsApp to track your package.

5. Undelivered or Returned Packages

If a package is undelivered due to incorrect address or unavailability, it may be returned to us. Additional shipping charges will apply for re-dispatch.
If a customer refuses to accept the order, they may be blocked from future purchases.

6. Shipping Partners

7. Contact Us
For any shipping-related inquiries, feel free to reach out:
Email: hizafootwear@gmail.com
WhatsApp Support: 0336-4764138

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